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Below is the information we have received from Constant Contact the providers for the Wolfs Lair Newsletter. If you are having trouble receiving your Wolfs Lair Newsletter follow their suggestions to resolve the problem with your ISP.
Thank You, Michael Kelly
Why Blocked Overview
Your subscriber is unable to receive email from Constant Contact because their ISP is blocking emails originating from Constant Contact. Email blocking is an unavoidable part of commercial email and affects a very small percentage (an average trackable block rate of less than 3%) of Constant Contact email (see the following details). Learn the steps you can take to alleviate this problem below. To see more information on blocking, visit Blocking FAQs.
Step 1 Obtain another email address for that subscriber
The immediate solution is to obtain another email address from your subscriber with an unblocked domain. This change will allow them to receive emails from your Constant Contact account. If they don't have another email address with a different domain, you might suggest a free email account through Yahoo! or Hotmail.
Step 2 Ask your subscriber to contact their ISP
We encourage you to ask your subscriber to contact the customer service department of their ISP to request receipt of Constant Contact emails. A letter to their ISP not only relays their dissatisfaction with the current blacklist and alerts the ISP of the inappropriate block, but also, and most importantly, requests a lift to the block. We have drafted a sample letter that your subscriber may use to send to their ISP and a letter you can send your subscriber alerting them of this issue - see attached. We only ask that your subscriber forward his complaint ticket number from the ISP to firstname.lastname@example.org. Note: If the blocking notices are from Road Runner ".rr" we suggest you enable Confirmed Opt-in (Subscribers & Lists>Confirmed Opt-in) and confirm your Road Runner subscribers to ensure email delivery. See letters below.
Why Blocked Details
All successful email marketing companies and many major consumer and retail companies are finding some of their email blocked. As ISPs and corporations attempt to reduce the amount of unsolicited commercial email (spam) that their email clients receive, they are also blocking wanted email.
The most common method of blocking is the use of blacklists. Most email marketing service providers that do not require "confirmed opt in" are on various blacklists. Confirmed opt in (also known as "double opt in") requires a reply to a confirmation email before a subscriber can be added to your list. Therefore, no email can be sent to a subscriber until the subscriber has responded to the confirmation email. You are not permitted to contact the subscriber in any manner to determine why they may not have confirmed their subscription. Confirmed opt in is NOT the commercial standard. There are activists who wish that it was, and in hopes of promoting their views they have developed blacklists.
The goal of the blacklists is to block spam, or unsolicited commercial email. Because they tend to be either arbitrary or to block large amounts of user email, the blacklists are frequently ineffective and often result in "false positives" when requested emails are blocked. One reason the amount of affected mail from Constant Contact is low is that blacklists are frequently used in conjunction with exception lists, also known as whitelists. Because Constant Contact follows strict commercial opt-in policies, when we contact ISPs that are blocking Constant Contact we are almost always successful in getting on the white list.
Letter You Send to Your Subscriber
Subject: Contact Your ISP
Hello XXX. I am emailing to alert you that your ISP is blocking the newsletters/promotions/announcements you have subscribed to receive. I know that you would like to receive these valuable communications, so I ask that you send the attached letter to your ISP's customer support department.
As you may know, Constant Contact powers the email communications I send. When you receive a response from your ISP, please forward the response email to the following address: email@example.com. The Ops Department at Constant Contact will follow-up with your ISP once they receive your email.
I apologize for any inconvenience this may cause you.
Letter Your Subscriber Sends to his ISP
To: ISP Customer Support
Subject: Remove Constant Contact Block
Hello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you have a blacklist in place to protect customers like myself from unsolicited email; however, this blacklist has made it impossible for me to receive newsletters, announcements, and promotions that I have subscribed to receive. I value these communications and would like to receive them using this email address.
The sender of these emails uses an email marketing service called Constant Contact. Constant Contact is not an open relay and has extremely strict anti-spam policies in place. Because you block emails from Constant Contact I am unable to receive these communications.
I ask that you add Constant Contact to your white list. For further information about Constant Contact you may contact the Ops team at Constant Contact - 781.444.6160 ext. 303 or firstname.lastname@example.org.
Technical Notes for your Network Department
- IP: 22.214.171.124
- IP: 126.96.36.199
- IP: 188.8.131.52
- IP: 184.108.40.206
- IP: 220.127.116.11
- IP: 18.104.22.168
- IP: 22.214.171.124
- IP: 126.96.36.199
- IP: 188.8.131.52
- To be notified of changes send email to email@example.com
Please contact me when this problem has been resolved.
Thanks for your interest!
IMPORTANT: It has come to our attention that thieves and enemys of FREE SPEECH have pirated the PzG Inc. business name and e-mail address to send out spam (which may contain harmful virus's). Please know that we DO NOT send out any snail mail unless you first place an order and e-mail is ONLY sent if you sign up to receive our newsletter and that the mail correspondeces NEVER include attachments. So, if by some chance you have received anything else claiming to be from us please delete it imeditatly because it is NOT from PzG Inc.
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Date this page was last modified:
Tuesday, March 25, 2008
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