Before you e-mail us to ask us where you order is please remember that while the world wide web makes it easier and faster to shop for that new must have historical item it still takes time for it to actually get to you.

While we understand that often it may feel like your order has been lost in cyber space or by the USPS (United States Postal Service) this is rarely the case.  Remember that mail delivery takes up to a week for your mailed in orders to arrive to us and another week or longer for you to then receive your order.  Hunting down orders that are not really lost slows down everyone's order fulfillment.  Please know that you and your order are important to us and we always strive to exceed our customer expectations!

Industry standards for shipping times for mail order companies still remains in the 4-6 week range.  However, at PzG Inc. most orders are shipped within 24 hours of being received.  Then depending on holidays, weekends and your location it can take the USPS up to two weeks to get your order to you and, of course, longer if you live overseas or in Canada (see order page for foreign importation responsibilities) .

If this is the case then fellow the instruction below so that we can find and track your order. While we would like to say that we know all of you on a first name basis, unfortunately, this is not possible so, when you contact us please help us find your order by giving us:

Important Note:  We get hundreds of e-mails each day and we DO NOT keep the old e-mails so if you are referring to a previous e-mail you sent you will need to recap what you are asking about.

Please provide all of the above information when you click the link below to e-mail us. It will assit us in finding your order and getting your question answered quickly.

e-mail

 See the order page for complete payment options (we accept visa, mastercard, discover, checks and money orders payable on US banks) and shipping details for domestic and international orders including Canada.